Durham County is covered by the Central Pines Regional Council Ombudsman office. Families can request a visit by calling 1-800-310-9777 or writing to the office at 4307 Emperor Blvd., Suite 110, Durham, NC 27703 -- notably, this regional office is itself physically located in Durham.
How this actually works
Because the Central Pines Regional Council's Ombudsman office is headquartered in Durham, families with a loved one in a Durham nursing home or adult care home are, in a sense, reaching out to a locally-based regional office rather than a distant state office -- though the same office and phone number also serves Wake, Orange, Chatham, Johnston, Lee, and Moore counties. When requesting a visit, it's helpful to have ready the facility's name and address, the resident's name (with their consent to share information, given the program's consent-based approach), and a clear description of the concern, whether it's about care quality, resident rights, food, staffing, or a specific incident. The Ombudsman office can also provide general information about resident rights and the facility complaint process even before a formal visit is scheduled. More details are available at centralpinesnc.gov/aging-human-services/long-term-care.
Related questions
- What is the NC Long-Term Care Ombudsman Program and who runs it?
- Which regional Ombudsman office covers Wake County, and how do I reach them?
- My mother lives in a nursing home in Franklin County -- which Ombudsman office should I contact?
- Which counties does the Central Pines Regional Council Ombudsman office actually cover?
- What other services does the Central Pines Regional Council Area Agency on Aging provide besides the Ombudsman Program?
- What can the Long-Term Care Ombudsman actually do for my family member in a nursing home or adult care home?
- Can the Ombudsman intervene in my father's care without his permission?
