The NC Medicaid Contact Center can be reached at 888-245-0179 for general questions about NC Medicaid programs and eligibility, though the actual application and financial eligibility determination for long-term-care Medicaid is processed through the county DSS — in this case, Johnston County DSS — rather than the contact center itself.
The detail behind the program
The NC Medicaid Contact Center is a useful starting point for a Johnston County family with general questions — clarifying which program applies to their situation, understanding basic eligibility categories, or getting directed to the correct local office — but it's important to understand it's an information and referral line, not the office that actually processes an application or makes an eligibility determination. That work happens at Johnston County DSS, which serves Smithfield, Clayton, Selma, and the county's other towns. Families should expect to eventually work directly with a Johnston County DSS caseworker for the actual application, even after getting oriented through the statewide contact center number.
Related questions
- Will NC Medicaid pay for the room-and-board cost of an assisted living community in Cary?
- What exactly does the CAP/DA Medicaid waiver cover for a parent aging in place in Apex?
- How do I actually apply for CAP/DA if my mother lives in Raleigh?
- Is CAP/DA the same thing as Medicaid paying for assisted living in Wake County?
- What is State/County Special Assistance, and is it a Medicaid waiver?
- Did North Carolina's 2023 Medicaid expansion change anything about nursing home coverage for my father in Durham?
- What are the asset limits to qualify for nursing facility Medicaid in North Carolina in 2026?
